- Buyer
- Buyer's Credit Card Company
- Merchant Bank
- Chargeback Department
- Seller
- Buyer requests chargeback from credit card company.
- Buyer’s credit card company notifies PayPal’s merchant bank of the chargeback and debits funds from PayPal.
- PayPal places funds related to the chargeback on a temporary hold from seller’s PayPal account.
- PayPal immediately emails seller for additional information that can be used to dispute the chargeback.
Chargebacks and sellers.
Sellers who accept credit card payments run the risk of receiving chargebacks. Most sellers factor potential chargeback losses into the cost of doing business.
Chargebacks and PayPal.
All chargebacks are actually a process initiated outside of PayPal.
PayPal provides tools, tips, and protections to help sellers understand, respond to, and fight unwarranted chargebacks.
We have also assembled a team of chargeback specialists who will help you put together the information you need to dispute a chargeback.
What to expect:
- If a buyer files a chargeback against you for a credit card transaction through PayPal, we’ll email you as soon as we’re contacted by the credit card company.
- The funds in question will be held temporarily, as we work with you to resolve the chargeback with the buyer's credit card company.
- If you dispute the chargeback, our specially trained chargeback team will help you build a powerful case.
- The resolution process can take 75-100 days, depending on the credit card company.
- If the credit card company decides in your favor, PayPal will immediately transfer the funds back to you.
Part 2: Minimizing Chargebacks
Additional resources for sellers.
To learn more about Selling Safely, go to:
- Chargeback FAQ. For specific chargeback questions.
- How We Help Protect Sellers. How PayPal helps keep your transactions safe.
- Tips to Sell Securely. How you can ensure that a transaction goes smoothly.
- Resolving Issues for Sellers. How to respond to buyer disputes, claims, and chargebacks.
Resolving Issues for Sellers
https://www.paypal.com/ca/cgi-bin/webscr?cmd=xpt/Marketing/securitycenter/sell/ResolveIssue-outsideAsdasdasd's Receive Payment Guide
~After finding a trusted buyerseller do a background check, search their name in RealPoor.
~Always do trades on RealPoor PM system.
~Ask for email + PayPal email then Google it to see previous trades accounts such as banned accounts or scams.
~Make sure PayPal email and email match, if it doesn't ask the person to have the PayPal email PM you.
~Make sure the PayPal account is verified and confirmed address. Use that address to YellowPages etc to find out the phone number. Use the phone number to call them to verify the trade.
~Make sure you have a Personal account, that way if you get payments that fee it'll be creditcard payments. Do not accept those, refund them by pressing refund option only.
~Get them to claim&cancel, I'll be showing how. Make sure its a service type and not shipping items otherwise refund. No C&C needed if shipping is involved, that way you have proof with your tracking number. Enough proof can get the scammer $500 fined.
~Link below is the article link I made previously. Old way of claim&cancel is there but basically the same.
http://www.realpoor.com/articles/How_to_avoid_being_scammed____a150_f0.html

