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Abi
RealPoor Sensei
Joined: 11 Aug 2003
Posts: 1747
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 Posted: 11/25/03 - 09:13 Post subject: "Techie" type question relating to cable internet
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OK here's the problem. I am wondering if anyone else has had this problem or if you all think it's a problem with my ISP...
I've had Charter Cable Internet for over a year and never had problems, lately I have been getting an error "Local Area Connection unplugged" and my ISP just drops me for a few seconds... it usually reconnects right away, but it has been doing this A LOT lately and made playing EQ all but impossible.
Has anyone else had this problem.. like is it a known problem with XP or do you think it's a problem with my cable modem or service?
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Kurel
RealPoor Sensei
Joined: 11 Oct 2002
Posts: 1877
Location: Cali
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Posted: 11/25/03 - 09:14 Post subject:
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Did you try checking the physical cable connections? Maybe they're just loose.
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Abi
RealPoor Sensei
Joined: 11 Aug 2003
Posts: 1747
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Posted: 11/25/03 - 09:15 Post subject:
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Yep tried that .. I even replaced the cabling .. no go 
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kireol
RealPoor Master of Posts
Joined: 02 Aug 2003
Posts: 9517
Location: Royal Oak, MI
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Posted: 11/25/03 - 09:16 Post subject:
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sounds like your signal is too weak or strong. i'd call the cable company
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Kurel
RealPoor Sensei
Joined: 11 Oct 2002
Posts: 1877
Location: Cali
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Posted: 11/25/03 - 09:16 Post subject:
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Try calling technical support? 
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kireol
RealPoor Master of Posts
Joined: 02 Aug 2003
Posts: 9517
Location: Royal Oak, MI
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Posted: 11/25/03 - 09:17 Post subject:
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oops
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Abi
RealPoor Sensei
Joined: 11 Aug 2003
Posts: 1747
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Posted: 11/25/03 - 09:19 Post subject:
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Yea that was my next step .. I just dread calling "tech support" lines cause 9 times out of 10 I know more than the "techie" "helping" me .. he he he 
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Kurel
RealPoor Sensei
Joined: 11 Oct 2002
Posts: 1877
Location: Cali
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Posted: 11/25/03 - 09:21 Post subject:
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Either that or you just think you do. 9 times out of 10 they'll treat you like an idiot because that's what 90% of the people that call tech support are.
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Paco
RealPoor Jedi
Joined: 13 Oct 2002
Posts: 12940
Location: Jacksonville, FL
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Posted: 11/25/03 - 09:22 Post subject:
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| Kurel wrote: | | Either that or you just think you do. 9 times out of 10 they'll treat you like an idiot because that's what 90% of the people that call tech support are. |
yup
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kireol
RealPoor Master of Posts
Joined: 02 Aug 2003
Posts: 9517
Location: Royal Oak, MI
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Posted: 11/25/03 - 09:22 Post subject:
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and 9 times outta 10 if they cant fix it over the phone, they'll send a line man out that knows more than you about the hardward =)
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Jakanden
RealPoor Master of Posts
Joined: 11 Nov 2003
Posts: 5334
Location: Fuck if I know - I am always lost
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Posted: 11/25/03 - 09:24 Post subject:
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| Kurel wrote: | | Either that or you just think you do. 9 times out of 10 they'll treat you like an idiot because that's what 90% of the people that call tech support are. |
/agree
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Abi
RealPoor Sensei
Joined: 11 Aug 2003
Posts: 1747
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Posted: 11/25/03 - 09:35 Post subject:
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I work Tech support .. and 90% of them are idiots .. LOL
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Kurel
RealPoor Sensei
Joined: 11 Oct 2002
Posts: 1877
Location: Cali
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Posted: 11/25/03 - 09:37 Post subject:
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I'm not debating that fact, what I'm saying is- CALL TECH SUPPORT.
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Smin
Luke Warm
Joined: 11 Oct 2002
Posts: 163
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Posted: 11/25/03 - 10:47 Post subject:
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When you get an answer, let me know. I'm having the same prob but with Comcast. Are you using a router also? Ifso, try plugging the cable from the PC into a different port. That is what i'm currently trying atm.
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Abi
RealPoor Sensei
Joined: 11 Aug 2003
Posts: 1747
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Posted: 11/25/03 - 10:55 Post subject:
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No Router atm, direct connection from the cable modem to the PC.
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sinrakin
RealPoor Master of Posts
Joined: 11 Oct 2002
Posts: 7044
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Posted: 11/25/03 - 11:00 Post subject:
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I have Charter too, although I don't have any problem. Do you have a Surfboard cable modem (that's the one they gave me)? If you do, try pulling up http://192.168.100.1/ . That's the default address for the cable modem management. You can check signal strengths, SNR, and the error/event log to see if anything looks suspicious.
Mine reports downstream SNR as 36 dB, downstream power as 7dBmV, and upstream power as 37 dBmV.
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Spitulski
RealPoor Guru
Joined: 23 Nov 2002
Posts: 4344
Location: Washington
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Posted: 11/25/03 - 11:05 Post subject:
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Cable unplugged means the connection from the computer to the cable router was broken - try a different LAN port on the router. If this doesn't work, the LAN bank for whatever router you have (I know the surfboards have a problem with this, not sure about other routers but the surfer my friend used for years ended up doing this and needed replacing) is kicking the bucket and it's probably time for a new router.
It could also very well be your LAN card - try an uninstall/reinstall, replace it if you have a spare one in another computer, etc. The link between your provider and the cable router is probably just fine, otherwise it would still report the LAN connection as being solid but you'd lose any connectivity.
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Nadiar
Total Newbie
Joined: 13 Jun 2003
Posts: 24
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Posted: 11/25/03 - 13:33 Post subject:
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DOCSIS modem? It should have various lights on it. I'm not sure what they would be labeled on yours, but it will have a Cable/RF light, a Power Light, and a Link/PC light on it. When your connection goes out, what are the lights doing?
Oh, and what brand of DOCSIS?
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Abi
RealPoor Sensei
Joined: 11 Aug 2003
Posts: 1747
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Posted: 11/25/03 - 13:38 Post subject:
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Its a surfbroad modem..
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compusmack
RealPoor Master of Posts
Joined: 15 Oct 2002
Posts: 6354
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Posted: 11/25/03 - 14:05 Post subject:
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When i had cable, i had a similar problem. My connection began dropping all the time and it wasnt a problem with my computer or my configuration. The cable line had noise so they gave me a filter to install between my computer and the cable line feed. It really didnt solve the problem though and eventually i said fek em and I got DSL instead.
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Paco
RealPoor Jedi
Joined: 13 Oct 2002
Posts: 12940
Location: Jacksonville, FL
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Posted: 11/25/03 - 14:31 Post subject:
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my buddy at comcast just told me to restart my cable modem and then do a speed test
much <3 for 3mb down
double my pleasure, double my pr0nfun
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Abi
RealPoor Sensei
Joined: 11 Aug 2003
Posts: 1747
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Posted: 11/25/03 - 14:37 Post subject:
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Tried all that too .. I tried resetting it .. I tried unplugging it from the wall, standing on one foot, tapping my head while rubbing my tummy ... no luck :**(
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Spitulski
RealPoor Guru
Joined: 23 Nov 2002
Posts: 4344
Location: Washington
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Posted: 11/25/03 - 14:39 Post subject:
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Crappy LAN bank/card. Replace as necessary.
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Cyklops
Total Newbie
Joined: 13 Oct 2002
Posts: 25
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Posted: 11/25/03 - 16:25 Post subject:
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you should check if there is a firmware update for your particular modem. that's a problem i run into alot at work.
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Xarpolis
RealPoor Guru
Joined: 15 Oct 2002
Posts: 2884
Location: Philly, PA
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Posted: 11/25/03 - 21:10 Post subject:
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Abi sir. What I've found when this has happened to me in the past is they internally send a few packets at my system to see how it responds. Then reguardless of what the result is, they reset their cliant that I'm attaching to, thus making my modem work perfectly again.
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Tolanin
RealPoor Guru
Joined: 16 Oct 2002
Posts: 3551
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Posted: 11/25/03 - 21:14 Post subject:
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i had a problem with my router after i got curious and took it apart to see what was inside, turns out i left a dorito there.
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principessa
RealPoor Guru
Joined: 11 Oct 2002
Posts: 3149
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Posted: 11/26/03 - 21:09 Post subject:
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The only time we had a problem like that was when the asses were performing maintenance for like 1-2 days and didn't bother to tell us....I had to call tech support (we were raiding, damnit!! ) and that's what they told me.
Of course, they could've been full of shit, too....
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Nuldaan
Sir Postalot
Joined: 07 Nov 2002
Posts: 1179
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Posted: 11/26/03 - 23:52 Post subject:
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Abi, before you try uninstalling, reinstalling, or disconnecting anything, try configuring your NIC to connect at 10 mbps/half duplex. You won't see any difference in your internet connection and it fixes intermittent connectivity about 50% of the time in my experience. Not to mention it's an easy and quick fix if it works.
If it doesn't work, there's plenty of other good suggestions here but try the easiest solution first. 
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