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Frehya
RealPoor Guru
Joined: 11 Oct 2002
Posts: 2398
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 Posted: 03/01/06 - 17:52 Post subject: Whats up with Alienware
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So I've been shopping around for a higher end pc and have found that most of the bigger names are priced about the same and to have it built in town with what I want is actually more expensive. And no way am I going to attempt to build it myself 
So I ordered an Alienware Aurora 7500. I did it online. They got my money and I see this little box with my order number....and that's it.
I can log that in and see that my order is in the queue but I guess I expect more for my $3k.
No thank you ma'am, no receipt, no list of what I had ordered so that I can double check that I got it all right...... nuthin. The next day I get an email trying to get me to buy an extended warranty.
I 've emailed them, now that's in a queue for response. I dunno, Dell whom I dislike alot, seems to have much better customer service.
Anyway, that's my little rant for the day. Time to go pull weeds in the yard.
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Zimzulu
Toomuchtimeonhands
Joined: 02 Dec 2005
Posts: 883
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Posted: 03/01/06 - 18:18 Post subject:
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Alienware is hellaexpensive, I've never ordered from them (or anyone I always build my own) but for their prices they should send a h****r to your door with a receipt.
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myndwarrp
Can't Stop Posting
Joined: 27 Jan 2004
Posts: 637
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Posted: 03/01/06 - 18:28 Post subject:
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A friend of mine a couple years ago was going to order from them...I ended up building the exact system, minus the case, for 40% less than what Alienware wanted. What a ripoff.
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Spiritz
RealPoor Sensei
Joined: 11 Oct 2002
Posts: 1969
Location: Huntington Beach, CA
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Posted: 03/01/06 - 18:30 Post subject:
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I just configured an Aurora ALX for ~$15,600...
You can buy cars for that amount of money.
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Rennol
RealPoor Guru
Joined: 11 Oct 2002
Posts: 3741
Location: Charleston, IL
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Posted: 03/01/06 - 18:35 Post subject:
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Hypersonic ftw!
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Aviger
RealPoor Sensei
Joined: 11 Oct 2002
Posts: 1509
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Posted: 03/01/06 - 19:12 Post subject:
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alienware is retarded expensive.
While in the US i configured a system from alienware and bought the exact same specs from bestbuy and saved 1k$
that's jsut retarded
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myndwarrp
Can't Stop Posting
Joined: 27 Jan 2004
Posts: 637
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Posted: 03/01/06 - 19:22 Post subject:
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I just configured an Aurora 7500, and compared it to putting together myself with IDENTICAL or BETTER parts:
[1] Aurora™ 7500
Processor: AMD Athlon™ 64 FX-60 with HyperTransport and Dual Core Technology
Operating System (Office software not included): Microsoft® Windows® XP Media Center Edition 2005 with Service Pack 2
Warranty: 90-Day AlienCare Toll-Free 24/7 Phone Support
Power Supply: Alienware® 650 Watt ATX 2.0 Power Supply
Chassis: Alienware® Full-Tower Case - Space Black
Chassis Upgrades: Alienware® Acoustic Dampening with AlienIce™ 2.0 Video Cooling
Motherboard: Alienware® NVidia nForce™4 SLI™ X16 Motherboard
Graphics Processor: Dual 512MB PCI-Express x16 NVIDIA® GeForce™ 7800 GTX - SLI Enabled
Memory: 2GB Dual Channel Low-Latency DDR PC-3200 at 400MHz - 2 x 1024MB
System Drive: High Performance - 150GB Serial ATA 1.5Gb/s 10,000 RPM w/16MB Cache
Primary CD ROM/DVD ROM: 16x Dual Layer DVD±R/W Drive
Sound Card: Creative Sound Blaster® X-Fi® Elite Pro High Definition 7.1 Audio with XRAM Technology
Primary Display: Samsung SyncMaster 204B 20.1" 5ms LCD - Black
Secondary Display: No Secondary Monitor
Network Connection: Integrated High Performance Gigabit Ethernet
Keyboard: Logitech® G15 Gaming Keyboard
Mouse: Logitech® G5 Laser Gaming Mouse
Alienware Exclusive Offers: GameFly - Unlimited Game Rentals for 15 days - FREE TRIAL
Alienware Exclusive Offers: Gamespot Complete - Free 90-day Trial (a $20.85 value)
Free Alienware Mousepad: Free Alienware® Mousepad
Desktop Enhancements: Exclusive AlienGUIse Theme Manager
AlienInspection: AlienInspection - Exclusive Integration and Inspection - $99.99 Value - FREE!
AlienWiring: AlienWiring - Exclusive Internal Wire Management - $99.99 Value - FREE!
------------------------------------------------------------------------
TOTAL 6217
My list: (items in bold are upgraded replacements for proprietary hardware)
Processor: AMD Athlon™ 64 FX-60
Operating System (Office software not included): Microsoft® Windows® XP Media Center Edition 2005 with Service Pack 2
Power Supply: Antec 650 Watt ATX 2.0 Power Supply
Chassis:Lian Li Full-Tower Case
Motherboard: DFI LanParty nForce™4 SLI™ X16 Motherboard
Graphics Processor: Dual 512MB PCI-Express x16 NVIDIA® GeForce™ 7800 GTX - SLI Enabled (x2)
Memory: 2GB Dual Channel Low-Latency DDR PC-3200 at 400MHz - 2 x 1024MB (Crucial 2-2-2)
System Drive: High Performance - 150GB Serial ATA 1.5Gb/s 10,000 RPM w/16MB Cache
Primary CD ROM/DVD ROM: 16x Dual Layer DVD±R/W Drive
Sound Card: Creative Sound Blaster® X-Fi® Elite Pro High Definition 7.1
Primary Display: Samsung SyncMaster 204B 20.1" 5ms LCD - Black
Secondary Display: No Secondary Monitor
Keyboard: Logitech® G15 Gaming Keyboard
Mouse: Logitech® G5 Laser Gaming Mouse
-----------------------------------------------------------------------------------
TOTAL: 4080
Savings of over $2000 and get a better machine...
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motherface
RealPoor Guru
Joined: 12 Mar 2003
Posts: 3407
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Posted: 03/01/06 - 19:32 Post subject:
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for 3000 I'll come to your house & put it together
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Luturb
RealPoor Guru
Joined: 11 Oct 2002
Posts: 4042
Location: Livermore, California
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Posted: 03/01/06 - 19:47 Post subject:
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Building PC's isn't exactly rocket science either. Basically you just plug everything in and install the software although it seems like there is always something that comes up and causes me to rip large clumps of hair out of my head.
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Yellow Journalist
RealPoor Sensei
Joined: 20 Oct 2002
Posts: 1973
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Posted: 03/01/06 - 20:28 Post subject:
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I bought a computer from alienware a few years ago.. I used tech support once and I ended up talking to some hindu.
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Isriam
RealPoor Guru
Joined: 15 Oct 2002
Posts: 2721
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Posted: 03/01/06 - 20:40 Post subject:
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they are based out of miami and customer support is non existant. took me almost 4 montsh just to get my order correct. but the systems are awesome.
get in touch with rooty, he can help you out big time. don't expect much. they do assmble everything by hand, so it is sorta personal.
i have a M7700 laptop and i formated with XP and drivers and shit, and it runs slower than fully loaded alienware restore CD with all the crap software. i don't know what they do to it, but it runs very good on their install image.
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Frehya
RealPoor Guru
Joined: 11 Oct 2002
Posts: 2398
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Posted: 03/01/06 - 20:57 Post subject:
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Maybe someday I will try to build a computer myself, I know a couple of people that could help if I got in a bind. Until then, I dont mind paying the price. I did configure several different computers at different companies and for what I wanted, they were all about the same price. This is a business computer, so its a write off. 
For those that like to read:
[1] Aurora™ 7500
Processor: AMD Athlon™ 64 X2 4400+ with HyperTransport and Dual Core Technology
Operating System (Office software not included): Microsoft® Windows® XP Professional with Service Pack 2
Power Supply: Alienware® 650 Watt ATX 2.0 Power Supply
Chassis: Alienware® Full-Tower Case - Space Black
Chassis Upgrades: Alienware® Acoustic Dampening with AlienIce™ 2.0 Video Cooling
Motherboard: Alienware® NVidia nForce™4 SLI™ X16 Motherboard
Graphics Processor: 256MB PCI-Express x16 NVIDIA® GeForce™ 7800 GTX
Primary Display: No Monitor
Secondary Display: No Secondary Monitor
Memory: 2GB Dual Channel Low-Latency DDR PC-3200 at 400MHz - 2 x 1024MB
System Drive: High Performance - 250GB Serial ATA 3Gb/s 7,200 RPM w/8MB Cache
Storage Drive: High Performance - 160GB Serial ATA 3Gb/s 7,200 RPM w/8MB Cache
Primary CD ROM/DVD ROM: 16x Dual Layer DVD±R/W Drive
Network Connection: Integrated High Performance Gigabit Ethernet
Sound Card: Integrated High-Performance 7.1 Surround Sound with S/PDIF and Coaxial Digital Outputs
Keyboard: Microsoft® Basic Keyboard Black
Mouse: Microsoft® Basic Optical Mouse Black
Warranty: 1-Year AlienCare Toll-Free 24/7 Phone Support w/ Onsite Service
Video Optimizer: AlienAdrenaline: Video Performance Optimizer
Alienware Exclusive Offers: GameFly - Unlimited Game Rentals for 15 days - FREE TRIAL
Alienware Exclusive Offers: Gamespot Complete - Free 90-day Trial (a $20.85 value)
Alienware Extras: Exclusive AlienGUIse Theme Manager
Alienware Extras: AlienInspection - Exclusive Integration and Inspection - $99.99 Value - FREE!
Alienware Extras: AlienWiring - Exclusive Internal Wire Management - $99.99 Value - FREE!
Free Alienware Mousepad: Free Alienware® Mousepad
$2819
$104 shipping
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Lumberg
RealPoor Guru
Joined: 17 Nov 2002
Posts: 4404
Location: i'm in ur base, i'm killin ur dudes
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Posted: 03/01/06 - 21:07 Post subject:
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| motherface wrote: | | for 3000 I'll come to your house & put it together |
This is persuasive confidence that Alienware wil f**k you.
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Thrallt
Luke Warm
Joined: 23 Dec 2002
Posts: 185
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Posted: 03/01/06 - 21:32 Post subject:
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I have an aurora alx system and the performance is great. The customer service from alienware is the WORST I have ever experienced. Think you get customer service for the big $ you spend? Think again.
I love my system, but if anything serious goes wrong with it I'm hosed. I wouldn't buy a system from them again.
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Reebo
Sir Postalot
Joined: 11 Oct 2002
Posts: 1260
Location: Downtown Miami
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Posted: 03/01/06 - 23:58 Post subject:
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| Yellow Journalist wrote: | | I bought a computer from alienware a few years ago.. I used tech support once and I ended up talking to some hindu. |
Haha sorry but we have no support in India so i doubt you got a hindu guy, spanish guy i can believe.
As for price and all that you need to understand the people we target, we don't go after computer geeks that know how to build systems or internet power shoppers that hunt for the best deals.
We go for the young teen to young adult who has money to spend likes the cool name and shape and wants it now, now now!
As for your issues about not getting a receipt you should have received an e-mail after you placed your order, so that is weird. We are working on adding more details and options when you order so you can get more information from the website, make changes, see what you ordered ect.
Support is always hard, truth is all companies try to higher cheap for basic customer and tech support and when you hire cheap you get cheap, they try their best but until the market pays these people better you will be hard pressed to find top service every call.
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motherface
RealPoor Guru
Joined: 12 Mar 2003
Posts: 3407
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Posted: 03/02/06 - 00:27 Post subject:
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If GEICO can give me the best customer service ever in the history of the universe and still offer the lowest rates then why can't Alienware offer decent service while charging insane prices?
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Frehya
RealPoor Guru
Joined: 11 Oct 2002
Posts: 2398
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Posted: 03/02/06 - 01:46 Post subject:
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Aha, so I was missing an important step in not receiving the email. Since then, my inquiry has been answered and I have all I need from them at this time. It was just odd to me that I had purchased items from companies at 1% of the price and received more immediate response. thanks for your reply Reeeeeeeeeebo!
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Isriam
RealPoor Guru
Joined: 15 Oct 2002
Posts: 2721
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Posted: 03/02/06 - 01:56 Post subject:
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contact reebo and rooty for anything you need. rooty helped me a ton, and still does even though i don't think he works there anymore.
just because of them i'd probably buy another. its nice knowing people you can go to regarding issue's at companies.
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Thenger
Can't Stop Posting
Joined: 17 Oct 2002
Posts: 715
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Posted: 03/02/06 - 11:29 Post subject:
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Yeah buying any computer from any major retail store or company is just a waste of money if you want anything high end. They do have some good deals though if your looking for a piece of shit computer where you want to spent like 200 bucks, you can get a crap machine but it will work.
I just spent a grand like two weeks ago and I have to say I built a damn nice computer, but I am shocked to not see SATA2 on the MB, since that is what I built, made sure it was SATA2 and not 1. And with SATA it's even easier to put a computer together, not useing the IDE cables. It took me what 20min to put the machine together, the woman wanted a pretty tower though, really not what I would of gotten, but she wanted it. The biggest pain for me though is setting up the wires from the case to the MB, to put them all in the right spots since the damn shit is so small!
But yeah I went to BestBuys and they wanted more then 2500 bucks for what I built, makes me laugh at how dumb people are at times wasting cash on computers.
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Occulis
RealPoor Jedi
Joined: 11 Oct 2002
Posts: 13293
Location: Moral Relativity Central
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Posted: 03/02/06 - 12:04 Post subject:
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Unless you're doing your taxes on them, getting an education or something actually useful, all money spent on computers is a waste. Surfing the net and booking travel plans doesn't count, since the $60 you save once per year on flights to Shitville USA wouldn't buy a computer, and you were able to fly and travel long before PCs jumped into our lives and soaked up all our f*****g time shit eating c*******s
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Zimzulu
Toomuchtimeonhands
Joined: 02 Dec 2005
Posts: 883
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Posted: 03/02/06 - 12:22 Post subject:
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| Occulis wrote: | | Unless you're doing your taxes on them, getting an education or something actually useful, all money spent on computers is a waste. Surfing the net and booking travel plans doesn't count, since the $60 you save once per year on flights to Shitville USA wouldn't buy a computer, and you were able to fly and travel long before PCs jumped into our lives and soaked up all our f*****g time shit eating c*******s |
How is BF2 going?
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Plat4PoP
RealPoor Jedi
Joined: 12 Oct 2002
Posts: 14376
Location: USA
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Posted: 03/02/06 - 12:35 Post subject:
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| motherface wrote: | | If GEICO can give me the best customer service ever in the history of the universe and still offer the lowest rates then why can't Alienware offer decent service while charging insane prices? |
VOLUME VOLUME VOLUME!!!
GEICO is dealing with Billions of $$ and sell something that most everyone HAS to have by law.
Alienware just wants you to overpay for something a small % of people want.
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Occulis
RealPoor Jedi
Joined: 11 Oct 2002
Posts: 13293
Location: Moral Relativity Central
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Posted: 03/02/06 - 13:11 Post subject:
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| Zimzulu wrote: | | Occulis wrote: | | Unless you're doing your taxes on them, getting an education or something actually useful, all money spent on computers is a waste. Surfing the net and booking travel plans doesn't count, since the $60 you save once per year on flights to Shitville USA wouldn't buy a computer, and you were able to fly and travel long before PCs jumped into our lives and soaked up all our f*****g time shit eating c*******s |
How is BF2 going? |
It's going great!
I didn't say wasting money and time is bad 100% of the time. Ducks suck your c**k.
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Reebo
Sir Postalot
Joined: 11 Oct 2002
Posts: 1260
Location: Downtown Miami
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Posted: 03/02/06 - 17:44 Post subject:
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Occulis wrote:
| Quote: | Unless you're doing your taxes on them, getting an education or something actually useful, all money spent on computers is a waste. Surfing the net and booking travel plans doesn't count, since the $60 you save once per year on flights to Shitville USA wouldn't buy a computer, and you were able to fly and travel long before PCs jumped into our lives and soaked up all our f*****g time shit eating c*******s
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I disagree; just having a computer in the house can help you. The main reason I got into PC’s is because my uncle had a TI-80 back in the day, I did math on it played games and it started me in computer way ahead of any of the kids at my school (we are talking 1990)
Just playing EQ and typing really fast helped me get jobs because I can type fast and accurate. Learning how to do even simple tasks on the computer can prepare you for jobs or help you get better jobs. A computer is about the best investment that you can make that covers, convenience, education and entertainment all in one.
Just because some people become EQ or BF2 junkies does not mean buying a computer is useless and I have saved a lot of money shopping via internet.
motherface wrote:
| Quote: | If GEICO can give me the best customer service ever in the history of the universe and still offer the lowest rates then why can't Alienware offer decent service while charging insane prices?
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I am no Alienware apologist but you really can’t compare insurance to computer retail, insurance is all about getting 100% people to pay you compared to you paying about 20%. You think car insurance agencies are running out of money?
How many people never need to file a claim? Insurance companies have way more money on hand for personal than a retail company. Sure its companies fault for not wanting to pay the support staff more but this is across the board, Insurance agent isn’t the same as customer service agent, I worked customer service for blue cross blue shield and training was 4 months, training for customer service for computers is 2 weeks max.
Until a better standard is set for support workers you get what you pay for.
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Frehya
RealPoor Guru
Joined: 11 Oct 2002
Posts: 2398
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Posted: 03/02/06 - 20:57 Post subject:
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Anyone of you has the potential to make money using your computers.
Once I am done shooting (photographing).....wherever I may be around the US and Europe, I rely on computers to store my images, work with my images, transfer my images etc etc and I do make money at it, the price of a computer or a camera body gets replaced fairly quickly.
I think we have to consider each person's own circumstances. For me, the better my pc and all its peripherals are, the faster I can get my product out and get the checks coming in. If my pc is kinda neat looking too, that's just a whimsical plus. 
My images do not even exist without a computer until they are printed and for alot of them, I never even see them printed as a photo until they come out in a magazine or advertising materials or some such, I am moving pixel data around and shipping it off.
hmm kinda weird thing for a non geek to be doing.....but its fun.
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motherface
RealPoor Guru
Joined: 12 Mar 2003
Posts: 3407
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Posted: 03/02/06 - 23:17 Post subject:
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What resolution are the pics you send for like magazines and shit?
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Frehya
RealPoor Guru
Joined: 11 Oct 2002
Posts: 2398
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Posted: 03/03/06 - 00:23 Post subject:
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300
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Thenger
Can't Stop Posting
Joined: 17 Oct 2002
Posts: 715
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Posted: 03/03/06 - 13:15 Post subject:
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Reebo man you are wrong, and I know this because I work in the insurance bus atm, need to get back into the computer field but this for right now.
Yeah not that many people get into car acccidents, but do you how much money companies had to dish out with just for example the floods that happened in New Orleans? And how about all the hurricans that happened in FL?
All those type of situations the insurance companies have to pay out millions of dollars, and the reason they go out of business is because they run out cash to pay for all the accidents and damage at once.
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Reebo
Sir Postalot
Joined: 11 Oct 2002
Posts: 1260
Location: Downtown Miami
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Posted: 03/06/06 - 18:11 Post subject:
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| Thenger wrote: | Reebo man you are wrong, and I know this because I work in the insurance bus atm, need to get back into the computer field but this for right now.
Yeah not that many people get into car acccidents, but do you how much money companies had to dish out with just for example the floods that happened in New Orleans? And how about all the hurricans that happened in FL?
All those type of situations the insurance companies have to pay out millions of dollars, and the reason they go out of business is because they run out cash to pay for all the accidents and damage at once. |
Don’t get me wrong I understand that with disaster insurance its only a matter of time before you need to pay the big bucks but still think about it how many decades can someone pay into insurance before they may need it?
I was just saying most of the time insurance counts on you not needing it but you know you need to have it just in case. My aunt had auto insurance for 45 years and used it once any they paid out two thousand.
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khrath
Guest
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Posted: 03/06/06 - 18:42 Post subject:
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Thats why you start an insurance company, then liquidate it 10 years later for a huge profit.
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