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Nictathan
RealPoor Master of Posts
Joined: 11 Oct 2002
Posts: 5531
Location: here... where I am... not with you
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 Posted: 06/04/03 - 19:40 Post subject: Hepl with customers issue
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So here's the deal.
Customer has DSL, and is unable to reach http://www.stgeorge.com.au when on DSL, but can on dial up.
Win 98, cannot browse by the IP of the site either.
Any ideas?
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Paco
RealPoor Jedi
Joined: 13 Oct 2002
Posts: 12939
Location: Jacksonville, FL
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Posted: 06/04/03 - 19:44 Post subject:
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renew the ip!
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Paco
RealPoor Jedi
Joined: 13 Oct 2002
Posts: 12939
Location: Jacksonville, FL
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Posted: 06/04/03 - 19:44 Post subject:
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renew the ip!
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Batugan
Total Newbie
Joined: 17 Oct 2002
Posts: 33
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Posted: 06/04/03 - 20:25 Post subject:
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Sounds like their DSL provider doesn't have the DNS record?
try going to http://203.16.39.40
If you can, then it's a name resolution problem with their ISP.. From a DOS prompt, try nslookup (then enter), then put in the name of the website (www..etc..) See if you get an ip address back.
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Tiluvas
RealPoor Guru
Joined: 19 Oct 2002
Posts: 2355
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Posted: 06/04/03 - 20:28 Post subject:
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Upgrade to Netscape Navigator 6.0.
If that doesn't work, try clearing your cache.
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Nictathan
RealPoor Master of Posts
Joined: 11 Oct 2002
Posts: 5531
Location: here... where I am... not with you
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Posted: 06/04/03 - 20:34 Post subject:
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All has been done, Netscape as well.
The IP had been tried (mentioned this in the orig post) with the same issue appearing. Sucks
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sinrakin
RealPoor Master of Posts
Joined: 11 Oct 2002
Posts: 7044
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Posted: 06/04/03 - 20:58 Post subject:
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So traceroute to the site's IP and see how far you get.
Heh, could the customer's IP actually be on a firewall ban list at the destination or something? That would explain why he could do it from dialup but not DSL (different local address).
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Nictathan
RealPoor Master of Posts
Joined: 11 Oct 2002
Posts: 5531
Location: here... where I am... not with you
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Posted: 06/04/03 - 21:33 Post subject:
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Going to try the same DSL at my home tonight to see about the ban thing.
Tracert is not a viable choice as the site has trace's beyond a certain point blocked to prevent DOS attacks (pings as well).
Happens here at work on our T3 too (the tracert thing)
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Massnova
Luke Warm
Joined: 04 Feb 2003
Posts: 108
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Posted: 06/05/03 - 04:45 Post subject:
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that is sometimes an issue with DSL. Sometimes customers of DSL can not get to sites that the ip starts with 193. or 196. you have to enter the site in the safe sites area of trusted sites in internet options. I think...
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gimpy
Luke Warm
Joined: 28 Jan 2003
Posts: 141
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Posted: 06/05/03 - 08:57 Post subject: correct..
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It would have to be a ban issue. I see this every day. I get 4 or 5 bans a night with my systems. (auto bans) Be sure to check the customers PC for any http relays. Spammers like to bounce off those to send spam, which would make our systems ban them. Only way to fix this is to contact your ISP and have them contact that particular web admin and unban it. Or let me know I am the engineer for over 21 cable companies and can pretty much get what I need done, done.
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eqchanter
RealPoor Sensei
Joined: 04 Dec 2002
Posts: 1543
Location: tennessee
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Posted: 06/05/03 - 09:18 Post subject:
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the path to that site from his isp address could be long to. try upping your ttl if the ban thing dont work. it fixed my problems when i had dsl
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Nictathan
RealPoor Master of Posts
Joined: 11 Oct 2002
Posts: 5531
Location: here... where I am... not with you
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Posted: 06/05/03 - 15:53 Post subject:
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Tried it at home... same DSL ISP, works fine. Something's f****d on his computer... going to tell him he's SOL
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khrath
RealPoor Master of Posts
Joined: 11 Oct 2002
Posts: 8750
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Posted: 06/05/03 - 15:57 Post subject:
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Have him do an nslookup on it with DSL connection.
If his nameserver pulls it up, its something on his system blocking it somehow....like that ass of a spyware xupiter, shit that f***s your system up on purpose...
If his nameserver doesn't pull anything up, have him change nameservers
I use 192.9.9.3 for mine usually.
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Nictathan
RealPoor Master of Posts
Joined: 11 Oct 2002
Posts: 5531
Location: here... where I am... not with you
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Posted: 06/05/03 - 15:59 Post subject:
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Khrath, as much as that would help normally he can't browse to it by IP either, so it's not even hitting a name server in that case.
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