Good example of customer illiteracy :: Ultimate MMORPG Gaming Community & Trading Zone

Occulis
RealPoor Jedi

Joined: 11 Oct 2002
Posts: 13293
Location: Moral Relativity Central

Posted: 11/13/03 - 21:26 Post subject: Good example of customer illiteracy

Techs go through stupidity like this approx 80% of the calls: "Do you see a checkmark beside 'Use Area Code'?" "No." "You don't see any checkmarks here?" "No. None." "You see absolutely no checkmarks anywhere?" "No." "And you don't see 'Use Area Code'?" "No." "Okay read me what it says." "It says 'Use Area Code' and has a checkmark beside it." Here is what they see:

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NinjaBurger
RealPoor Guru

Joined: 01 Sep 2003
Posts: 2800
Location: St. Louis

Posted: 11/13/03 - 21:27 Post subject:

/salute Dunn You do what most would never dream to do. Along with TrueParadox.

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Occulis
RealPoor Jedi

Joined: 11 Oct 2002
Posts: 13293
Location: Moral Relativity Central

Posted: 11/13/03 - 21:30 Post subject:

f**k you too. j/k. but in all seriousness, there are certain keywords and phrases that net a higher success rate. Here are some examples with the "confusing" words in red: "Do you see an option for dialing rules?" (huh? option? huh? rules?) "Do you see Use area code and dialing rules?" (too hard too keep so many words in their head all at once) "Read me what you see, please." (the problem is they are poor readers to begin with) I say "Do you see Use Area Code" because it has a higher "Yes" response than most.

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Paden
RealPoor Master of Posts

Joined: 23 Oct 2002
Posts: 9362
Location: North CAROLINA!

Posted: 11/13/03 - 21:32 Post subject:

I dunno. I would do tech support. I could put it down to stupid terms for them. HEY BO! you see that lil box thinga ma poop! Customer: Yeah BO i see it! Click it BO! Customer: I tell you what BO you are So damn Smart did yousa go to that college they speak of?

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Occulis
RealPoor Jedi

Joined: 11 Oct 2002
Posts: 13293
Location: Moral Relativity Central

Posted: 11/13/03 - 21:33 Post subject:

Honestly Paden, you might be right. Give it a shot. Tech support jobs have a high turnover. I'd like to see the statistics on Verizon especially. If you can stick it out as a tech support manager somewhere you can probably make very good money.

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NinjaBurger
RealPoor Guru

Joined: 01 Sep 2003
Posts: 2800
Location: St. Louis

Posted: 11/13/03 - 21:52 Post subject:

What are the hours? I'm looking for a part-time job other than a supermarket =/ In college btw

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Clevinger
RealPoor Guru

Joined: 11 Oct 2002
Posts: 3765
Location: Austin

Posted: 11/13/03 - 22:02 Post subject:

Then you have the morons from India who can't give a smart person a straight answer. Formatting your hard drive is not the answer to everything.

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principessa
RealPoor Guru

Joined: 11 Oct 2002
Posts: 3149

Posted: 11/13/03 - 22:24 Post subject:

Dunn, I think part of the problem is that when you TELL someone instructions, it doesn't seem to sink in..but if you SHOW it to them, they get it right away...visual learners vs. audio learners? <shrug> Just a thought....

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ATM Banana
RealPoor Master of Posts

Joined: 02 Jan 2003
Posts: 8575

Posted: 11/13/03 - 22:28 Post subject:

haha, dunn my respect for you has increased dramatically.

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Occulis
RealPoor Jedi

Joined: 11 Oct 2002
Posts: 13293
Location: Moral Relativity Central

Posted: 11/13/03 - 22:29 Post subject:

Dude, don't apologize for people who choose to be lazy.

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Gethy
RealPoor Master of Posts

Joined: 11 Oct 2002
Posts: 5595
Location: Tallahassee, FL

Posted: 11/14/03 - 01:26 Post subject:

Paden wrote:

I dunno.

I would do tech support. I could put it down to stupid terms for them.

HEY BO! you see that lil box thinga ma poop!

Customer: Yeah BO i see it!

Click it BO!

Customer: I tell you what BO you are So damn Smart did yousa go to that college they speak of?

Dunn+Paden, lovers in CS. I can see it.

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Frostkiss
RealPoor Guru

Joined: 20 Oct 2002
Posts: 2018

Posted: 11/14/03 - 01:27 Post subject:

I love these posts, make one daily!

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Gethy
RealPoor Master of Posts

Joined: 11 Oct 2002
Posts: 5595
Location: Tallahassee, FL

Posted: 11/14/03 - 01:28 Post subject:

Frostkiss wrote:

I love these posts, make one daily!

Keep a vigilant eye, they usually are quite frequent.

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r00typooh
RealPoor Master of Posts

Joined: 11 Oct 2002
Posts: 5178
Location: Miami, FL

Posted: 11/15/03 - 01:49 Post subject:

i was disassembling a computer yesterday, and the person had sent in a letter with the reasons he was returning the complete system and wanted a full refund.. amoung his reasons was, "i was not notified SWG would require me to spend additional money on monthly fees." what a f*g

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Suriya
Luke Warm

Joined: 14 Oct 2002
Posts: 242

Posted: 11/15/03 - 03:32 Post subject:

I love these posts. They are funny as hell. =D

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Kurel
RealPoor Sensei

Joined: 11 Oct 2002
Posts: 1877
Location: Cali

Posted: 11/15/03 - 03:35 Post subject:

r00tus wrote:

i was disassembling a computer yesterday, and the person had sent in a letter with the reasons he was returning the complete system and wanted a full refund..

amoung his reasons was,

"i was not notified SWG would require me to spend additional money on monthly fees."

what a f*g

Jokes on him, SWG still runs like shit even on an Alienware machine.

Also, because of stupid s***s that Dunn has to deal with, everytime I have to call tech support for a valid question, they treat me like a retard for the first 5 minutes until (I guess) it clicks into their heads I'm not their average sack of shit caller. After that, they talk to me like a human being, you can actually hear the tone of their voices change once they've figured out I have a clue.

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ATM Banana
RealPoor Master of Posts

Joined: 02 Jan 2003
Posts: 8575

Posted: 11/15/03 - 03:49 Post subject:

same here, in the middle of their question "have you ran 'DXDIAG'?" and i respond with "yes, and i also tried rebooting, and did try downloading the new version of direct X, so sorry, everyhting you were about to say is out of the way, put on an expert, kthnxbye" i rarely get the recognition i deserve, unlike most people i read, and try shit out on my own, before i go whining to customer service. hell, i even turned off my driver, adapter, backup driver, and backup adapter to my video card before i realized i had gone too far without guidance. so i reofrmatted, and here i am, with XP, but without legitimite games for my playing pleasure. = /

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Metzger
Luke Warm

Joined: 13 Oct 2002
Posts: 193
Location: Fear and Loathing

Posted: 11/15/03 - 04:30 Post subject:

Verizon is a f***g joke, my roomate works there. Their average service level, ie calls answered in under 20 seconds, is 20%. Think the average call consists of " hi my bill was large this month, because I talked alot. Can I have $50.00?" I do tech support for credit card machines, not so bad because they dont have to read much, and when they do its only a single word.. sometimes they fk even that up. Them - "Func... Func..." Me- "does that say 'Function' sir?" I liked working for Hewlett Packard Tech support, much easier than an ip.. if the two or three easier things dont work, F & R.

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Rennol
RealPoor Guru

Joined: 11 Oct 2002
Posts: 3741
Location: Charleston, IL

Posted: 11/15/03 - 21:29 Post subject:

Kurel wrote:

Also, because of stupid s***s that Dunn has to deal with, everytime I have to call tech support for a valid question, they treat me like a retard for the first 5 minutes until (I guess) it clicks into their heads I'm not their average sack of shit caller. After that, they talk to me like a human being, you can actually hear the tone of their voices change once they've figured out I have a clue.

Amen

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